At least once a year and for many pets twice annually, you should take your pet in for a physical exam and preventive care. Dr. Jodi Ehrlich, Dr. Steven
Roberts Dr. Laura Tepper or Dr. Lauren Abolafia will check the health of your pet from head to tail, and you will be very happy you came to Pet Calls Animal Hospital.
Bring in any medical history that you have for your pet as well as their medications or a picture of their medication label as well as any supplements you may give them when you come to our hospital. You can take a picture of you prescription if that is easier. It's best to keep a journal record of your pet's health throughout his or her life, including behavioral shifts. Please let us know everything that you think will be important.
Covid-19 Safety, Sanitation and Curbside protocols are in place
Due to the current Covid-19 pandemic status in Florida we are currently practicing curbside service only. What this means is pet parents and family members are not allowed inside the building except for specific circumstances. When you arrive at the practice Please call 561-434-2097 or Text us at 561-408-7889 to let us know you are here and what vehicle you are driving and where you are parked.
Please be aware due to Covid -19 safety and curbside protocols we are experiencing much higher call volumes than normal. We have installed a new phone system and have two additional phone lines however it is still possible that you may get a busy signal or recorded message. We encourage you to text us for prescriptions refills, food refills and less urgent questions whenever possible. We apologize for any inconvenience or longer than normal on hold time and appreciate your patience.
Curbside appointments do take longer than face to face appointments. Please allot extra time for this. Once you call or text to check in a team member will contact you to discuss any concerns you may have and ask questions that we normally ask when you come into the exam room with your pet. Please have your cell phone available so that a team member or the doctor can communicate with you after seeing your pet. If you prefer we will be happy to communicate with you via face time while your pet is being examined.
For all of our safety our team members will be wearing a face covering or mask for any client interactions. Please be aware that you will be required to wear a face covering or mask that covers your mouth and nose in order for a team member to interact with you.
This includes when they come to or take your pet from you into the hospital or to return them to you. We also ask that you follow social distancing guidelines whenever possible.
If your pet is having a true medical emergency during regular business hours and you cannot get through by phone drive directly to our hospital. Drive to the curbside and come right to the front door. Please try calling again on your way here to help our team be prepared to triage your pet and expedite the check in process.
These are truly challenging times. Our team’s priority is to do the best that we can to continue to provide compassionate exceptional care to all of our patients and clients. As always, we strive to help your pet family members live happy and healthy lives and be here for you when you need us most while being vigilant with regard to the current pandemic
We are regularly monitoring updates on the Covid-19 pandemic and have sanitation and safety protocols in place based on guidance from the CDC (Center for Disease Control), AVMA(American Veterinary Medical Assoc.),
AAHA (American Animal Hospital Assoc.), and the FVMA (Florida Veterinary Medical Assoc. ). If you have any questions regarding the Covid-19 protocols please do not hesitate to give us a call